Welcome to Roperb Dental Clinic (“Roperb,” “we,” “us,” or “our”). Your privacy and the security of your personal information are of paramount importance to us. This Privacy Policy outlines how we collect, use, store, protect, and disclose your information when you use our website, schedule appointments, or receive dental care at our clinics. Our practices are designed to comply with the Nigeria Data Protection Act (NDPA) 2023 and other relevant data protection laws. By engaging with our services, you agree to the
collection and use of information in accordance with this policy.
• “Personal Data” means any information relating to an identified or identifiable individual.
• “Processing” means any operation performed on Personal Data, such as collection, storage, use, disclosure, or deletion.
• “Cookies” are small text files stored on your device that help improve your browsing experience.
• “You” or “User” refers to any individual who visits our website or receives our services.
We collect information to provide and improve our services to you. This information is gathered in two main ways:
A. Information You Provide Directly:
• Personal Identification Information: Your full name, date of birth, and contact details (email address, phone number, physical address).
• Appointment Information: Preferred branch, preferred dates and times, and the reason for your visit.
• Health & Medical Information: Your dental and medical history, X-rays, CBCT scans, intraoral photographs, and other information necessary for diagnosis and treatment.
• Before and After Pictures: Photographs taken before, during, and after your treatment to document clinical progress and results. These may also be used for educational or promotional purposes with your explicit consent.
• User-Generated Content: With your consent, we may collect testimonial videos, reviews, or feedback provided after your procedure.
• Payment & Insurance Information: Payment details and information related to your Health Maintenance Organisation (HMO) or insurance provider.
• Communication: Records and copies of your correspondence with us.
B. Information We Collect Automatically:
• Website Usage Data: We collect technical information such as your IP address, browser type, operating system, pages viewed, and visit duration. This data helps improve website functionality and user experience.
We use cookies and similar technologies to enhance your browsing experience, analyse traffic, and personalize content. You can set your browser to refuse all or some cookies or to alert you when websites set or access cookies. Disabling cookies may limit certain website functionalities.
We use the information we collect for the following purposes:
• To Provide Dental Care: Diagnose conditions, create and manage treatment plans, and deliver safe, effective dental services.
• To Manage Your Appointments: Schedule, confirm, and remind you of appointments.
• To Communicate With You: Respond to enquiries and share updates about your treatment or our services.
• For Billing and Administration: Process payments, manage accounts, and coordinate benefits with your HMO or insurance.
• To Improve Our Services: Analyse usage data to enhance patient experience.
• For Marketing Purposes: With explicit consent, send newsletters, promotions, or information about new services.
• To Comply with Legal Obligations: Maintain records as required by Nigerian law.
We do not sell your personal information. We share your data only in limited, necessary circumstances:
• With Dental Partners: Laboratories, specialists, or other healthcare providers involved in your treatment.
• With Insurance Providers: For processing claims.
• With Service Providers: Trusted vendors for IT support or payment processing, bound by confidentiality agreements.
• As Required by Law: When compelled by legal or regulatory authorities.
We may store or process your personal data on servers located outside Nigeria. When we do, we ensure that adequate data protection measures are in place, consistent with NDPA 2023 and international standards.
We implement robust technical and organisational security measures to protect your personal and health information from unauthorised access, alteration, disclosure, or destruction. These include encryption, access controls, secure storage, and staff data protection training.
In the unlikely event of a data breach that compromises your personal information, we will promptly notify you and the relevant authorities in accordance with the NDPA 2023.
Under the NDPA 2023, you have rights to access, correct, delete, restrict processing, withdraw consent, and request data transfer. To exercise these rights, contact us using the details below.
Under the NDPA 2023, you have rights to access, correct, delete, restrict processing, withdraw consent, and request data transfer. To exercise these rights, contact us using the details below.
Our website may contain links to external sites such as social media or payment platforms. We are not responsible for the content or privacy practices of those websites and encourage users to review their policies.
By submitting your information through our website or forms, you consent to our data collection and processing as described in this policy. You may withdraw consent at any time by contacting us.
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. We encourage you to review it periodically.
If you have questions or wish to exercise your rights, please contact our Data Protection Officer:
Roperb Dental Clinic
Data Protection Officer
Email: hello@roperbdentalclinic.com
Phone: 0906 890 9592
We obtain your consent before processing your personal or health information for purposes such as marketing, sharing testimonials, or using before/after photos. Consent may be given in writing, electronically, or orally (verbally), and it will always be recorded or documented for accountability. You have the right to withdraw your consent at any time without
affecting the legality of prior processing.
All oral consents obtained at our clinic are securely recorded and stored in compliance with
the Nigeria Data Protection Act (NDPA) 2023. These recordings are treated as personal data
and protected accordingly.
